At Hepra Limited, we are committed to providing you with a smooth and hassle-free shopping experience. Our goal is to ensure your satisfaction with every purchase. If you change your mind or find that an item isn’t suitable, our 14-Day Return & Refund Policy makes it simple to return unused items.
Return Policy
You have the right to return any item purchased from Hepra Limited within 14 days from the date of delivery. To be eligible for a return, the following conditions must be met:
-
Item Condition: The item must be unused, undamaged, and in resellable condition. It must include all original packaging, tags, and accessories.
-
Return Process: The return request must be initiated within the 14-day window. Items must be returned in their original or similarly secure packaging to avoid damage during transit.
-
Customer Responsibility: The customer is responsible for return shipping costs.
-
Restocking Fee: A 10% restocking fee will be deducted from your refund.
-
Exclusions:
-
This policy applies to items that are not suitable for the buyer. It does not apply to used, damaged, or altered items.
-
Returns and refunds will not be accepted if the item received matches the description and images presented at the time of purchase. We kindly ask customers to review all product details and images carefully before placing an order.
-
Refund Process
Once we receive and inspect your returned item, we will process your refund promptly. Refunds will be issued to the original payment method used during the purchase.
💡 Please Note:
-
Original shipping costs are non-refundable.
-
A 10% restocking fee will be deducted from your refund.
Hassle-Free Returns
We aim to make your return experience as smooth as possible. To initiate a return, please contact our customer service team for guidance and instructions.
📧 Contact Us:
If you have any questions or need assistance with a return, please email us at returns@hepralimited.com.
💡 If your return does not meet the policy requirements or you experience any issues, we’ll work with you to find the best possible solution.
Exceptions
Certain items may not be eligible for return due to hygiene reasons, custom or special orders, or specific product conditions. These exceptions will be clearly noted on the product page or during checkout.