Your Rights to Cancellations

At Hepra Limited, we prioritize customer satisfaction and flexibility. If you change your mind after placing an order, you can cancel your purchase before the item has been dispatched.

Cancellation Policy

Before Dispatch

You have the right to cancel your order at any time before it is dispatched from our warehouse. Once the item has been shipped, the order cannot be canceled, and you will need to follow our return process upon receipt.

How to Cancel

To cancel your order, please contact our customer service team as soon as possible. Provide your order details so we can assist you quickly. If your order has not yet been dispatched, we will process the cancellation immediately and issue a full refund.

After Dispatch

If your order has already been dispatched, cancellation is no longer possible. However, you can return the item within 30 days of delivery, provided it meets the conditions outlined in our Returns & Refunds Policy.

Refund Process for Cancellations

If your cancellation request is successful and the item has not been dispatched, we will refund the full purchase price to the original payment method.