At Hepra Limited, we value your satisfaction and aim to offer flexibility with your orders. If you change your mind after placing an order, you may cancel your purchase before the item has been dispatched.
📦 Cancellation Policy — Before Dispatch
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You have the right to cancel your order at any time before it is dispatched from our warehouse.
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Once the item has been shipped, the order cannot be canceled, and you will need to follow our Returns & Refunds Policy after receiving the item.
📝 How to Cancel Your Order
To cancel an order, please contact our customer service team as soon as possible and provide your order details so we can assist you quickly.
📧 Email us at: support@hepralimited.com
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If your order has not been dispatched, we will cancel it immediately and issue a full refund to your original payment method.
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If your order has already been dispatched, cancellation is not possible — but you can return the item within 30 days under our standard Returns & Refunds Policy.
💳 Refund Process for Cancellations
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If your cancellation is successful and the item has not been dispatched, we will refund 100% of your purchase price to your original payment method.
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Refunds are processed promptly once the cancellation is confirmed.
Need assistance or have questions?
Reach out to our support team any time at support@hepralimited.com — we’re here to help