Welcome to Hepra Limited! By using our website and purchasing our products, you agree to the following terms and conditions. Please read them carefully before placing any order.
1. Introduction
These Terms and Conditions govern your use of our website and the purchase of products from Hepra Limited. By accessing or using our website, you agree to be bound by these terms.
2. Eligibility
To purchase products from Hepra Limited, you must be at least 18 years old or have the consent of a parent or legal guardian.
3. Account Registration
To make a purchase, you may be required to register an account. You agree to provide accurate, complete, and current information and to keep your account details updated.
For account-related support, contact:
📧 support@hepralimited.com
4. Product Information
We make every effort to ensure product details and images are accurate. However, minor discrepancies may occur. If you believe the item received differs from the description, contact us immediately:
📧 orders@hepralimited.com
5. Pricing
All prices are listed in GBP (£) unless stated otherwise. Hepra Limited reserves the right to modify prices at any time without notice. Prices exclude applicable taxes and shipping fees.
6. Payment
Payment must be completed at checkout. We accept various secure payment methods (e.g., credit/debit cards, PayPal).
For payment issues, reach out to:
📧 billing@hepralimited.com
7. Shipping and Delivery
Orders are shipped to the address provided at checkout. Delivery timelines are estimates and may vary. Hepra Limited is not responsible for delays outside our control.
For delivery questions or tracking help, contact:
📧 shipping@hepralimited.com
8. Returns and Refunds
If you’re not satisfied, you may return eligible items within 14 days of delivery. Products must be unused and in original condition. Shipping fees are non-refundable.
Return queries and approvals:
📧 returns@hepralimited.com
9. Intellectual Property
All content on our website (text, images, logos, etc.) is owned by Hepra Limited and protected by copyright and trademark law. Unauthorized use is strictly prohibited.
10. Limitation of Liability
Hepra Limited is not liable for indirect, incidental, or consequential damages arising from the use of our website or products. Liability is limited to the extent permitted by law.
11. Changes to Terms
We reserve the right to update or modify these Terms & Conditions at any time. Changes will be posted on this page, and your continued use of our website constitutes acceptance of the updated terms.
12. Contact Us
For questions or clarifications regarding these Terms & Conditions, reach out to our admin team:
📧 admin@hepralimited.com